Privacy Policy

This privacy policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the service, and informs you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this privacy policy. This privacy policy was created using a privacy policy generator.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have defined meanings under the conditions below. The following definitions apply whether they appear in the singular or plural.

Definitions

Account: A unique account created for you to access our service or parts of it.
Affiliate: An entity that controls, is controlled by, or is under common control with a party. “Control” means ownership of 50% or more of the shares or voting rights.
Company: Referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement, refers to CTC Maintenance Inc., 3400 Boul Losch Suite 34, Saint-Hubert, QC J3Y 5T6.
Cookies: Small files placed on your device that track your browsing history and usage.
Country: Refers to Quebec, Canada.
Device: Any device that can access the service (e.g., computer, smartphone, tablet).
Personal Data: Information related to an identified or identifiable person.
Service: Refers to the website.
Service Provider: Any individual or legal entity processing data on behalf of the Company, including third-party companies.
Usage Data: Data collected automatically from service usage or service infrastructure (e.g., page visit duration).
Website: Refers to CTC Maintenance, accessible at www.ctc-maintenance.ca.
You: The individual using the service or the company/legal entity they represent.

Collection and Use of Your Personal Data

Types of Data Collected

Personal Data

When using our service, we may ask you to provide certain personally identifiable information, such as:

Email address
First and last name
Phone number
Address (Street, State/Province, ZIP/Postal code, City)
Usage data

Usage Data

Automatically collected and may include:

IP address
Browser type and version
Visited pages
Date/time of visit
Time spent on pages
Device identifiers and diagnostics
Device type, mobile OS, and mobile browser when accessed via mobile

Tracking Technologies and Cookies

We use cookies and similar tracking technologies such as:

Browser Cookies: May be refused via browser settings.
Web Beacons: Allow tracking of email opening or site visits.

Cookies may be:

Session cookies: Deleted when browser is closed.
Persistent cookies: Remain after logout.

Types of Cookies Used

Essential Cookies (Session): Enable key site features.
Consent Cookies (Persistent): Record if the user accepted cookie use.
Functional Cookies (Persistent): Store preferences like login or language.

For full details, refer to our Cookie Policy.

Use of Your Personal Data

We use personal data for purposes such as:

Providing and maintaining the service
Managing your account
Contract performance
Contacting you (email, phone, SMS, app notifications)
Sending news, promotions, and similar updates
Handling your inquiries
Business transfers (e.g., mergers or acquisitions)
Data analysis and service improvements

Information Sharing

With Service Providers: For analytics and communications
For Business Transfers: During corporate mergers/sales
With Affiliates: Under this same policy
With Business Partners: For product/service promotions
With Other Users: In public areas, visible to others
With Your Consent

Retention of Your Personal Data

We retain your data only as long as necessary for purposes in this policy.
Usage data may be kept longer if used for security or legal compliance.

Transfer of Your Personal Data

Your data may be processed outside your jurisdiction.
By submitting your data, you consent to such transfer.
We ensure appropriate safeguards are in place before any transfer.

Delete Your Personal Data

You may:

Delete your information from your account settings
Request data deletion, access, or correction via contact methods listed
Note: Legal obligations may require us to retain some data

Disclosure of Personal Data

Business Transactions
Your data may be transferred during company mergers, acquisitions, or asset sales.

Law Enforcement
We may disclose data if required by law or public authority.

Other Legal Requirements
Disclosure may occur to:

Comply with legal obligations
Defend Company rights/property
Investigate potential misconduct
Protect users/public safety
Prevent legal liability

Security of Personal Data

We implement commercially acceptable security measures, but no method is 100% secure. We cannot guarantee absolute security.

Children’s Privacy

Our service is not intended for children under 13.
We do not knowingly collect data from children.
Parents may contact us if their child has submitted data.

Links to Other Websites

We are not responsible for third-party sites linked from our service.
We encourage reviewing the privacy policy of every site visited.

Changes to This Privacy Policy

We may update this policy and notify users via:

Website updates
Email
Visible notices before changes take effect

We recommend reviewing this policy regularly.

Contact Us

Email: info@ctc-maintenance.ca
Website: www.ctc-maintenance.ca
Address: 3400 Boul Losch Suite 34, Saint-Hubert, QC J3Y 5T6